Orange Lake ResortRental Guest Reviews

Mother's Day Weekend

Spent weekend with family ( two boys, 14 and 11).Upon arrival there was a very long line for check-in, however, the staff at the front desk were moving quickly and they were serving small free drinks while we waited. I thought that was a nice touch We enjoyed the river island lazy river. Only exceptions were the water slide and ladies bathroom close to the water fountains in river island. The water pressure was low and kids kept getting stuck in the tube and the attendants just stood there and laughed and the ladies bathroom was not cleaned on a regular basis by Sunday evening it was like a cesspool. We were given a bungalow in west village which was clean and comfy. We liked using the shuttle to get around the resort. The boys enjoyed the arcade in West Village. I plan to come back during the summer break and I really hope we have the same pleasant experience. I recommend this resort especially if you have small children there is plenty to do to keep them entertained.

Staff and Rules

We've never had such a bad check-in experience in our life. I actually gave up on the staff person and got back into the check-in line so I could deal with someone else. The room wasn't ready at 4:00 and as I asked questions to figure out if it was best to change rooms she became more and more belligerent. We also received a "Free Upgrade" when we booked but the check-in staff person told me my free upgrade was the good price I received. I told her I paid the price listed on their website but she repeated the same line. The also have flotation tube security that police the lazy river for anyone who doesn't have a wristband for a tube. You cannot rent one tube for your children to share, you must pay $9 each for each child and parent. They actually take it from the child without a wristband.

Musty smell

Nice property but we had some cockroach issues. Back patio could use a good power wash. Villa 4207. Location excellent to Disney, nice family resort. Will stay again if guaranteed upgraded condos by river walk .

Family Vacation in Orlando

The Very Best Experience in Orlando , it was the third times i arrive in this hotel ......... i Loved it

Gorgeous huge condo...but eat off property!

We stayed one week in a 2 bedroom/2 bathroom condo in early May 2014. The condo was fabulous! It was super clean (they had just steam cleaned the carpets--which I appreciated since I have a crawling infant), upgraded, quiet, and had super comfy beds with high thread count sheets. We LOVED that they even have full size washer and dryers in the unit. The patio was great to watch the golfers and we saw a bit of wildlife to include a 3-foot gator and a raccoon. The only negatives were that the check-in attendant makes it sound like you will get a $25 gift card for being an IHG member, but you have to sit through a sales pitch to buy into their vacation club to receive it. No thank you! And the front desk didn't tell me that housekeeping was by request only. Later in the week I happened to read it in fine print on a booklet I was given at check in. There were no perks for IHG members, which was disappointing since they usually do something a little special. I also didn't like that there are no sidewalks throughout the resort property. They offer a free shuttle bus, but I am a runner and I like to walk from place to place without dodging cars. The pools were awesome, and we enjoyed the Swampy's Club for our children (ages 2 and 7 months). All of the restaurants we tried were super slow service (two even got our orders wrong) and the food was just okay. I would definitely eat off property because you are close to just about every restaurant you could imagine on Rt. 192. I would definitely stay here again. It is a great value and you can't really get any closer to Disney without staying at a Disney property (which wouldn't give you the large amount of space, amenities or value that HI Vacation Club Orange Lake does).

Room issues

My room was not ready by 4 o'clock check-in time the first time I went to it was not clean yet the cleaning stuff was still cleaning it went back to registration desk they sent me to the second which I keyed into and people were sitting in there and all the belongings were still in room was not vacant but yet in the computer system registration showed it was vacant. The third which was very clean by that time I got the right room it was 6:00pm was not very happy at all with the registration process.

Resort had everything a family could want

This resort was amazing. It really had everything you could want for a family on vacation. The only drawback would be the pressure to sit through a timeshare presentation in order to get a discount on the tubes and slide.

Week in Time

I have to say that this is the first time that my family stayed at a resort style environment for our vacation in Florida. After booking our 2-bedroom Villa and checking reviews, I was a little concerned with the comments made regarding the "Staff". To my surprise, there was not one issue that was not answered or addressed. Example: Stephanie checked us in - our expectation of the villa would be in a tower. We were booked in single row of villas. She went out of her way to get us what we wanted - we were giving a 6th floor unit overlooking the golf course. Asked and address wonderfully. Another example: Issue with the master bathroom toilet would not flush - maintenance came while were we at the park and worked on and repaired. Beautiful resort and would return again!! Love Love Love the lazy river and you don't need a $9 tube.

Great Pools

We stayed in a 2 bedroom villa for several nights. We arrived a few hours early and they had a room ready for us. The villa was very roomy and very clean. We really enjoyed spending the afternoons by the pool. The walk-in style pool was perfect for our 3 year old grandson. We went to the pool with the lazy river one day, but I thought $9.00 for every tube we needed was overpriced. The only complaint we had about our stay is that the pillows are very hard and the towels are very scratchy, and after getting sunburned that wasn't fun. Other than that, we would highly recommend this resort. I know that we will be back

Check in

Didn't really appreciate the hard sell on the time share at check in. They lure you with a voucher to cash in then they took me to the time share counter where I proceeded to explain that I only had 3 days with my grand children and was not interested in taking a tour and time share presentation. After that the voucher was taken away and destroyed with an attitude. Other than that the resort was nice and the villa fit exactly what I needed. As a IHG gold member I would have thought I would have been treated different during the attempted time share debacle.