Orange Lake ResortRental Guest Reviews

Second time at property - not as great this time

I've previously stayed at this property before and enjoyed the condo like rooms & closeness to Disney. This review is rated compared to other IHG properties in the Orlando area. Check in was more awkward this time. I was given a sticker and a $20 gift card for being an ihg platinum member. I thought the gift card was for food or beverage on property but after checking in at the first counter, I was transferred to a time share like agent at a different counter in order to be given my room keys. After 2 sales people pressuring me, I make it clear I did not want a sales pitch and as a parks annual passholder would not be purchasing park tickets though the hotel. At which time the agent ripped up the $20 voucher in front of me so I never really knew the purpose of it but assume it may have been for park tickets. Within the room itself, I was disappointed the microwave would not power on. I traced the plug back into a cupboard that had severe water damage. I suspect the electrical outlet was damaged. I called maintenance the next day (it was too late in the evening when we realized it was not functioning). While we were not there when maintenance came, I could tell a new outlet was installed in the wall. However, my friend I was staying with stepped on an achor nail that was left behind on the floor. I also called to have the toilets addressed as neither in our room were flushing properly upon checkin but it was never addressed. I would also like to see more attention given to creepy crawlies in the room. While I understand it is Florida, I did have to dig a large 2" palmetto bug (cockroach) out of my suitcase when it was time to pack to go home. I also had to trap and remove a large gecko from the bathroom during the stay. The pros were closeness to Disney parks and large amount of space (2 bedrooms).

Very clean rooms and property

I visit this resort once a year to visit friends. It is very clean!!!!

Nice And Peaceful

Great location. Arrive but front desk was not very friendly and did not greet us with a smile. She did not clearly explain how to find our room. we drove around for a while before realizing which building is ours. All guest should be treated the same like human beings. his was the first time my wife and i visit this location. I was not impressed with a first impression

Beautiful rooms and all the amenities

Our room was beautiful. The beds were comfortable and all the pools were great! The kids had the best time! We really enjoyed floating in the lazy river.

Great property

Villas are perfect for families. There is plenty of room. Having a full kitchen and laundry is amazing. Pools are great. Many amenities for a great vacation. Friendly staff and good service at bars and restaurants.

Huge Resort

Be prepared to walk or you should rent a car to stay on this resort or request poolside rooms. We booked here due to another team at our organization booking here. Out of the multiple families that booked at this resort, we didn't run into them. If you end up coming in the back entrance, be prepared to get lost. They need to add more signage to direct those whose GPS brings them into the back entrance near the Publix. We had to call the resort to guide us to the main building. Overall, it was a nice place to stay. We rented a 2 bedroom villa. The villa was outdated, however gave us the space we needed for the family.

Lost our reservation

We had a reservation from Fri April 28th - Mon May 1st. The whole purpose of our stay was to celebrate mine and our sons birthday. On Sunday the 29th there was a knock on our door, and it was maintenance. I explained we had the room until Monday and there's no need for service of the suite, as we were already setting up to celebrate our birthday. We had 3 different people knock on our door whom thought the suite was not being occupied. I finally called Resort Services to see what was going on, to be told we needed to check out or pay for an addition night and stay in a different suite. I explained that my IHG reservation showed I had the suite until Monday and I did not want to change rooms. She was very rude, treated me as if I was trying to stay for free. I finally decided to drive to where the front desk was located, so I could speak with a manager. I was told once again, that if we wanted to stay, we would need to pay for another night, even though I had proof of reservation. We ended up packing and leaving it was because I was so humiliated

Loved my experience at Orange Lake Golf

Every aspect of my stay was perfect! Impeccable grounds, service, pool, and food

Mistake staying here

Room was filthy floor dirty bathrooms had mold. Breakfast in the market place was not edible, ice coffee was extremely watery spent over 60$ on breakfast food that no one could even eat because it was gross not even the kids touched it

Not happy with resort

Was treated differently because we were not timeshare owners Booking agreement not honoured No house keeping or replacement of face cloths and towels Kids that can ride all rides at Disney but we’re not allowed on the slide at this resort very unreasonable