Orange Lake ResortRental Guest Reviews

read previous entry

read previous review as I thoroughly explained our reasons for being dissatisfied.

Some attention needed

The cleanliness of the room and pool areas need some attention. We went to the hot tub one morning and there were wrappers and beer bottles. The room had some garbage in the bedroom garbage can and was not vacuumed very well.

Convenient but check in process is not enjoyable

I've stayed here multiple times, and the place is really nice and particularly convenient for Disney, but the check in process needs to be refined. The hard sell for the timeshare program is very problematic at check in. I just want my parking pass, I don't need a hard sales pitch and "carrot" for discounted tickets or meals. The last stay in October was possibly my last with the attitude from the "sales" desk.

Cheap stay cheap service

Great waterpark terrible hotel management do not try and help the guests say corporate is in charge. No customer service at all. Restaurant staff is womderful.

I will come again with my family....

...we stayed 5 nights in a PERFECT villa in River Island. But next time we will skip the supposed discount on Disney tickets they offer when they start CALLING FIRST THING IN THE MORNING...too early and obnoxious! We took them up on the offer for discounted disney tix and fun passes at the resort in return for attending a SALES MEETING. We were told on the call it would last 90 MINUTES ONLY TO FIND THAT THEY START THE MEETING SAYING IT IS A 2 HOUR MEETING. The meeting ends up with a golf cart ride to their sales building where you can't leave on your own because your vehicle is at another building where you started. I had to break into the meeting to bust my husband and mother in-law out of there. Not worth the supposed "discount". We left feeling like the resort was amazing but that the meeting was not worth the $234 discount. We will be back though...our 10 year old son loved being at the resort about as much as being at Disney!

Great place once you get checked in

This is a great place to vacation for a week or a few days! The only criticism I have is the check in process. They did not have enough people checking people in. Consequently there was a long line and it took over 25 minutes to reach the front of the line. I chose not to use the gold/platinum line as I didn't want to further annoy the others waiting on the long line. Having said that everything else is Great! I want to really give a shout out to Russ in Breezes, Marta in Legacy, and Sumi in River Island Grille as well as Nick at the front desk. They were fabulous and enhanced our stay.

Great Time

My wife and I went on 10/20/17-10/26/17 we stayed in a one bedroom villa. we loved the resort, The staff was very friendly. we had a problem with our tv and they fixed it right away which was great. just wish they would have some more options to do there like maybe a batting cage. BUT WE DO HAVE TO SAY WE DID LOVE THE ORANGE LAKE RESORT BY FAR. WOULD RECOMMEND THIS PLACE TO EVERYONE.....

Great service

The villas were spacious and comfortable. Everything was there if we needed it.

Great Value!

Great value and location, in the heart of Orlando, near everything! I would stay at Orange Lake again.

Great location but customer service was not helpful.

I love this location and it's one of favorite vacation locations in the world but the customer service was below average and the way security handled my injury was unacceptable. Very rude and showed no concern for my safety.