Orange Lake ResortRental Guest Reviews

Clean and Comfortable

We stay here several times a year and we have never been disappointed in anyway. I love this place and we will never stay anywhere else.

Lots of amenities

Nice resort, but upkeep and staff on the grounds and around the amenities are uninformed, and they seem very short staffed. I was disappointed that the sports bar above the pro shop has been closed for a year. Weeds taking over their flower beds. Room was very nice but backed up to noisy 192. No welcome bottled water in lobby not even a self serve water cooler.

Huge Resort Not for Large Groups

We chose this resort for a large family holiday. We booked a total of four rooms to accommodate 11 adults and 9 children. The resort makes NO ATTEMPT to place families close together in neighboring buildings. We made this request in writing when we booked. Followed up by a phone call. We asked upon check-in and were shown on a map we were all over and were told nothing could be done.The huge distance between buildings (10 minute, private car, drive or 25 minute resort bus shuttle) and endless planning to connect with each other and allow the kids to play together overshadowed and consumed conversation and planning on the holiday. Also, be warned it is a Timeshare resort and the pressure starts as soon as you check in. You no sooner get a room key and you are escorted to the Timeshare desk and the bribes and pressure begins. Not being happy about room allocations, the last thing I wanted was pressure to buy a room. If you decline at the desk you will get an 8:30 AM wake up call to book your meeting. This just added to the frustration. You must book a time, give a $30 show-up deposit on a credit card and bring your drivers licence, passport and credit card to the meeting. It would make more sense that the resort asks guests a few days into their holiday if they are happy and would they like some more information on purchasing. Hounding disappointed guests within 12 hours of checking in was toxic to our holiday. Friends who joined us for a one night stay also received the purchasing pressure. There was very little smoking visible on site, however we had to pass through smokers who were smoking in our stairwell daily. They would sit at the bottom of the stairs by the elevator. This was consistent for the full week we were in this building and didn't seem to be monitored or discouraged by security although it was not designated a smoking area. This resort is well kept, looks nice, lots of staff, just not for large groups or people who want a family holiday together or who don't want to be interrupted on their holiday about buying a timeshare.

Great stay!

We had a great time. Beautiful property. Plenty of variety to do on the property and we’ll taken care of. Would definitely visit again.

no me devolvieron deposito

fue muy mala experiencia tuve que esperar casi 40 minutos por el permiso para el carro y realmente ellos lo que hacen es que te envuelben en una conversacion de 45min mas para hacerte que al siguiente dia vayas a un tour y venderte un tiempo compartido en mi experiencia ya era tarde se tardaron demaciado el Sr. Karim de la ext 1584 hablo mucha porqueria y nos apunto a mi esposo y ami en la lista diciendo que no era obligado ir que no me cobrarian nada que si no iva que lo llamara en la mañana temprano pero me aseguraba no habia cargo yo hice lo que me dijo lo llame deje mensaje y ahora me estan reteniendo el deposito como cobro por cancelacion de algo que ellos mismo te obligaron y lo peor pedi copia de mi deposito retenido y no me quisieron dar ningun documento.

they keep my deposit

it was a very bad experience I had to wait almost 40 minutes for the car permit and really what they do is that they involve you in a conversation of 45min more to make you go the next day to a tour and tray to sell you a timeshare in my experience It was too late, it took too much time waiting for the permit them Mr. Karim from ext. 1584, talk a lot of ... and he make appointemt form me and my husband for the tour next morning and he said that I was not obliged to go and they would not charge me anything if we no go. if I did not go i only have to call him in the early morning, I called him leave message and now they are holding the deposit as payment for cancellation of something that they forced youto do.

Wonderful property

River Island was perfect for our large group! Everyone enjoyed the convenience of the room to the outside amenities. Kids really enjoyed it just as much as they did Disney.

Not bad

It was a great place to vacation other than the way my room smelled... it smelled the fish or that something had died wasn't sure what was going on in there they did spray it with something after I complained about it...but it didn't really do much...we didn't spend as much time in this room so we didn't experience the smell until we went to bed and it was only one night.

Great place to vacation

I had a great time I wanted to spend another night..so I did and I would do it all over again.

Enjoyed every moment of it

The kids and I have been to this resort 3 times within the last 2 years and they are always asking to come back. We love everything the resort has to offer and how close it is to all things Disney. The rooms are always clean and comfortable. They provide you with the necessities and if you need anything else, Walgreens is across the street and Target is down the street. Kids love the pool areas. Alcoholic beverages are great and reasonably priced. Food is good. Staff is friendly. We love Disney Springs and have been to a couple of parks which is only like an exit away. I honestly can't say i have any complaints. We will definitely be back!