Orange Lake ResortRental Guest Reviews

Great resort, lots to do

We had a great stay at Orange Lake Resort. Upon arrival there was a long line to check in but they had a magician/comedian there interacting with the kids (which was great) and passed the time quickly. The room was a great value, 2 bedroom villa on the golf course. There was so much to do on the grounds that you really didn't have to leave for any reason if you did not want to. We did sign up to take the tour which they provided a cash incentive for but they told us it would be 90 minutes max (completely untrue). The tour took over 3 hours which ended up being a mistake since we were only there for a couple days and we spent half our day listening to a sales presentation which we had zero interest in.. Overall, our experience was good at this resort and would recommend it to others but...don't believe them when they tell you the tour is short...

Great amenities, terrible service

When we arrive at the hotel they were unable to find our reservation and it took them 2 hours to find it. Once they did find it they said very loudly that our card was declined and that is why they couldn’t find it. They also told us it was IHG’s value. We called IHG and they said that my card was never charged and that the hotel was lying. We were given a late check out of 12pm due to our issues. At 10 we received a rude call stating that we were late to checking out. When I told them that we had a late check out they hung up on me. The whole weekend was ruined to the poor customer service that we received. The lazy river and the hotel rooms were very nice and we enjoyed our waiter while on the resort. Wish we would of had better service from the front desk and the manager that was on duty.

A lot of bumps

My fourth stay here. I do not like providing bad reviews but there were so many hiccups. I had two VIPs with me. We flew on their plane and were greeted quickly with a rental car at the plane's footsteps and drove to the property. There is no elite line, which is not the end of the world as the line goes quickly but still rather understaffed. Upon checkin, they offered us a room they claimed was close to the golf academy and refurbished. They said if the room was not good, just to dial 0 and they would move us to the building we requested by email. We got to the room and it was dirty and DEFINITELY not remodeled as they stated. We called 0 and they said there were no other rooms and they were solidly sold out. I contacted IHG and they said they had more than three of the 3 bedroom units available for sale, which contradicted what they told us. We let them know and they suddenly had another unit magically open. We spoke with Janet and Bridgett who offered us another 3 bedroom unit but it was the same issue and the same area and just as bad. It was old, tired and dirty. Janet also offered us a DOWNGRADE to a "nicer" unit (a 2 bedroom), which was fine with us to get out of the place they put us in. When we called and accepted the offer to go to the 2 bedroom unit, Mario, the front desk manager said that was misinformation. We went back and forth and I told him I accepted the downgrade to get out of the area we were in! He said he had to contact IHG and that it would be difficult. Janet and Bridget had already left for the day. After 3 hours, (it was now 7PM) we asked if someone could meet us with keys at the unit in the area we originally sent the email to be in as we wanted to be near the golf academy! They said that it would take a long time and it would be easier for us to drive to the front desk, so I did. When I explained to Mario some of my frustration and that I had VIPs with me, he just had a blank look on his face. There was no apology, no reimbursement for the difference in price, no extra points to make up for it - nothing - they are not customer service oriented! We were able to enjoy the short stay but we also missed our dinner reservation at the California Grill at the Contemporary and had a $100 cancelation fee but we were extremely happy to be in the smaller unit because that was the original location we wanted and were told we were getting when we made the phone call at the time of booking. On top of all this, we kept getting phone calls from the vacation department trying to convince us to attend their timeshare presentation. They even called and woke us up early in the morning! The place is great and all but the service is extremely lackluster, the rooms can be awful to great, depending on what building they give you and they lie about availability! We just booked another stay for Oct 11/12 but were are staying at another property but still getting golf lessons here as their golf lessons are great! I would not recommend staying here! I may give this another try but the lies, downgrade, bad rooms and horrible service are too many red flags. Very sad as this place has lots of potential. If I stay again, I may edit this review,

Great resort

Lazy river is awesome. If there is a better resort in Orlando, I’ve never seen it.

Nice place to stay

Very nice place to stay. Lots to do and well kept. Only downside was its a cashless site but you get used to it.

Disney family vacation 2019

We have been at this facility twice before. For some reason this time there was always a bad smell outside like an animal died. Even at the pools. To the point it was uncomfortable to be there. The love bugs were also in full force while we stayed. I had my grandchild and pushing the stroller back into the room, I needed to try to scrape them all off prior. Family was at a neighboring resort and we had no bug issue there at all. Not sure if it's because of a type of plant that's here or maybe the other resort sprays. Units in the east village are beginning to look a bit dated but are very spacious and clean

22.9.2019

The resort was extremely nice. Room was okay, had a drawer that would not close and the fire alarm was going off because it needed new batteries. Best part was the lazy river and mini golf for us; the downside is that you have to pay extra to get in. Wanted to do some water sports in the man made beach but they must of closed around 5 or 6 (went around 6:30) on a Tuesday. The resort is really big so you might have to drive around but it wasn't an issue for us.

Nice place to stay

I like the two bed suites. They are roomy and work for two families.

Great Orlando Experience

Orange Lake is a great place to go with family and quite affordable. The only issue is the time share sales people are relentless calling the condo to tempt you into an appointment to sell you something EVEN though I said NO CALLS at check in AND we were NOT under any incentives. We paid the Holiday Inn rate for a Gold Elite Member. We will still come back despite this and we will just unplug the phone. Also, the pools were very cold. Everyone was getting out complaining. No need to not properly heat those pools as they are a big deal there. Finally the condo was clean and great but the grounds were dirty entering into the condo and the parking area. Overall the place is nice and we would come back.

Front desk employees

Ask reason for our stay, told him it was our 33rd wedding anniversary. He laughed and when I asked him why he said we are married longer then he’s been on this earth. He was very sweet and had wine sent to our villa and a cars signed by front desk staff. Very thoughtful gesture