Fox River Resort at SheridanRental Guest Reviews

Best place Ever

The whole place was absolutely amazing!!!! The beds were so comfortable, kitchen had what we needed including a pizza cutter. Only thing we wished our villa had that it didn’t was an outdoor grill.

Nice stay

Family enjoyed the stay and look forward to coming back.

A Nice Get Away

Very nice place for a an extended weekend get away. I will go back.

Bed

Clean linen and comfortable bed I really was able to get some much needed rest

Recent waterpark stay

The facility was clean and the grounds were as well. However the facility did not do much to help us out or accommodate us with their recent lightning strike. And some of the changes they have made to the waterpark.

Fox River Failure

Sorry, this resort looked good from the outside but fell short of what it offers. The hot tub did not work along with other items on the property.

Comfortable bed and nice room size

Hotel room should be ready upon check in. When giving a guarantee check in time it should be guaranteed! Then only offering a food voucher of $50 for a snack bar that isn't even open the day you arrive and have to wait an hour. Poor service!!

Horrible Stay

I requested to have my 2 rooms next 2 each other, once I went to check in the rooms were in separate buildings. I had to call IHG and got transferred several times, waiting about an hour. The front desk staff tried to assist me in every way possible but said I must call IHG, because they couldn’t change or fix my rooms. Once I got to the rooms, there was a pile of feces at the bottom of the stairs, I contacted the front desk to remove it, but it was never removed. The water park was closed due to some issues, this was my main purpose for traveling hours away to visit this resort. Management stated that she could not offer me anything for my inconvenience. Mind you I had ten children with me and they wanted to go to the water park, but was stuck with just the swimming pool. The manager did not show any concern for my travel time to the resort and the water park was not available. This is one of the main amenities, I could have went to any hotel and used their swimming pool.

very nice service

The customer service was very nice and prompt. If the picnic area was treated it would have been a lot better.

Disappointed

We wish that the rooms were a lot cleaner. There was a lot of dust, spiders and spider webs with bugs in them. We didn't really see the staff on the grounds as much. We wished that the staff would have fixed the outside Jacuzzi during our stay the entire weekend it was out of order. We did like that there was a lot of activities to do. Such as mini golf, outdoor movies, activity center had a movie theater and an arcade, basketball, and tennis. We loved the outdoor pool and the indoor pool.