Fox River Resort at SheridanRental Guest Reviews

A bit upset with overall visit

Upon my arrival I was told my booking was not for that day but for 2 weeks after. I was told there were no rooms available, since I was more then willing to book for that same day. Staff told me that the cleaning crew was no longer available. My family and I had to spend the night at Timber Creek due to this incident. We returned the following day and booked a 2 night stay. I was told my room would be ready by 3 or 4 p.m. And I was told I would receive a phone call by them letting my know the room was ready. I never received a phone call. I received my room after 6 p.m. a had a great amount of food that spoiled due to these incidents. They gave me room keys that didn't work which made my wait time longer. When I went in the room, finally, to unpack, we placed some luggage on the bed and a huge spider came out from under a pillow, which then made our night a bit scared that we would get bit by one. I believe the 2nd day, I woke up with a spider bite. The rooms should be cleaned more properly. I also witnessed a child vomit by the outdoor pool, and yes, some of the vomit went into the pool. The life guard cleaned it up right away, but did not get the people out of the pool. I found it disgusting and took my family out right away. I also did not have accessibleity to be able to throw our garbage away.

Staff is lost

I leave the hotel for work before the guest service lobby is open. I have been trying to get my receipt for approximately 5 hours now. I have been told my two employees that I was checked out and would have a receipt emailed. Only problem is that I still haven’t been able to get checked out for some reason. I have to have a receipt to turn in to my employer before I am able to leave the job site. Haven’t been home in 26 days and I’m extremely frustrated that the staff has not been able to resolve this issue.

Great service

Everything was great couldn’t ask for anything more

Family

I brought my family and we enjoyed our stay. Art was an excellent customer service rep he made us feel at home. I truly enjoyed myself

Bffs kids mini vacay

Our vacay here was fabulous! We enjoyed all that the resort had to offer... loved the outdoor pool, the mini golf course, the basketball court, the paddle boat. Didn't even miss the closed indoor water park because there were so much to do outside. We really had hoped that the horseback riding was available. The staff was helpful and kind, especially the ladies at the front desk, the activities window, the food window, and the life guards! We wished our King Villa was available for an extra night!!

Pesimo

La habitación no estaba lista al momento de checar , Me ofrecieron algo que al final no cumplieron me hicieron perder tiempo en el teléfono y no resolvieron nada al final tuve que salirme de repente del lugar y llevarme a mi familia de regreso

Weekend getaway

Nice little spot to get away, enjoy family and see some nature

Nice room, horrible staff

Couldn't check into room until 2 hours after check in times. Heard it was due to bed bug cleaning. No 24hr guest services, no vending machine in building, and no daily cleanings.

Not so great

While checking in at 4pm, we were told our room was not ready yet and we would receive a call when it was. I called at five o’clock and 6 o’clock and was still told that it was not ready and they would call me. At 7:30 I still did not receive a phone call. I went to the room and it was ready only to find that the kitchen floor was filthy and had a nasty sour smell. We spent an hour cleaning and sanitizing our room before unpacking

My stay

I was pretty disappointed with the lack of communication between reservations with the resort and the resorts staff as well. I was told by multiple people I could have early check in at 10am, then once arrived I was denied early check in and had to wait when it was my daughters nap time. On top of that my room wasn’t read till almost 5pm (an hour after normal check in). While I was waiting to be checked in I was told I needed to come back the next day... for what reason was to check in.. the. Told me at noon. Arrived at noon the next day and no one had a clue why I was supposed to check in at noon. I was told by reservations the water park was open. Upon arrival, I was told different that the waterpark was still closed.. there was moldy coffee in the coffee pot, batteries were dead on half the remotes, and the frig did not look cleaned. Half the staff was always on their phones (especially the “lifeguards” and my list of complaints could go on!