Cape Canaveral Beach ResortRental Guest Reviews

Great service

Room was Very clean. Exceptional staff. Requestso were taken care of promptly. Beautiful resort.

Great Vaca Getaway!

My Wife, daughter and I stayed here for 3days. Great place. Super friendly. Every employee greated treated us like guests. They all looked after and conversed with my 4yr old to make her stay the best it could be. Grounds were clean. Food was decent. Pool and play areas were fun and very nice. We will def be coming back when in or close to the area. Ships coming and going from the port are pretty amazing too. That was yet another perk of this property. Thanks for making our stay so nice. You can tell they care.

great service

Great customer service, esp. Alivia at the front desk. cleanest hotel I have ever been in. Pool looked great, wish it wasn't so cold and I could have used it.

Worst Resort Ever

The only good thing I can say about this resort is that 2 of the pool bartenders were friendly. Talked to us like they really wanted to give us good service...we were there during a shift change and thanked them both.

Mini golf right downstairs!

This wasn't our first choice but we were very surprised by the value, the amenities and the comfort of the quaint room. Even though we had a less expensive, interior room with no windows we had a great room with kitchenette features, small living room and a jacuzzi in the bathroom. This would be enough but the 9 hole mini golf course that we could play over and over was the cherry on top. (For the record, we tied.)

Pre cruise stay

We had requested early check in and late check out but didn't get either. The resort is beautiful. Lots for kids to do and relaxing. Access to beach but no stores and only one restaurant. Beds very comfortable. Close to port and only $5 per person to shuttle there.

Great spot

The kids had a great time, lots of stuff for the little ones. Room was a great size. Very accomadating. Great stay

Clean but noisy and hostile

When I checked in I asked for a late check out. The person helping me made it feel like a negotiation when she eventually said "noon is the latest I can go." I appreciate her accommodating me, since I have small children who need to nap, but didn't appreciate the hostile tone. But to make matters worse, apparently no one communicated my late check out and I had no less than FOUR people banging on my door from 10am-11:30am when I finally gave up and left. The first two people were sort of polite about it but the third person, the housekeeping supervisor, banged on the door and yelled in a threatening manner that I did not indeed have late check out. I told him I would confirm with the front desk, although I don't understand why that was my job to do and why he couldn't do that (or why it wasn't communicated in the first place). I called the front desk and the front desk person was nice enough to tell me that my late check out wasn't put into the system but that it was fine and he would tell housekeeping. Unfortunately, no one told the maintenance man who then knocked on my door about 20 minutes later, but was nice and apologetic about not being aware that I was still there. Through all this I had the "Do Not Disturb" sign on my door and, needless to say, my kids got no nap. Another reason I would not stay at this hotel, and would never buy into the Holiday Inn Club Vacations, is the noise level. Why do bedrooms have windows that face the walkway, and the living room is connected to the front door that also faces the walkway? We all were woken up all night by people yelling outside our room and there was no escaping it. Additionally, I had requested a top floor or ground floor very quiet room for my kids and was accommodated with none of that. I understand those are just requests but it was annoying to be put in a second floor room next to the elevator. Additionally, the rooms are poorly soundproofed and we could hear people talking and opening dresser drawers all night. I did appreciate the cleanliness of the room. My husband appreciated all the amenities in the main building, but I didn't want to stick around that place long enough to use them.

Great hotel but guest service staff is poor

Hotel is great especially for families we loved our stay except for our interactions with guest services. Even when they were not busy they were rude answering questions about the area or how to get around the area. If you want a great place to stay with the family and are a ill figure it out on my own type this is the place. Seriously the hotel itself is great.

Average

Everything was nominal. Was not a mind blowing experience but met all of my needs.