Cape Canaveral Beach ResortRental Guest Reviews

great service

Great customer service, esp. Alivia at the front desk. cleanest hotel I have ever been in. Pool looked great, wish it wasn't so cold and I could have used it.

Worst Resort Ever

The only good thing I can say about this resort is that 2 of the pool bartenders were friendly. Talked to us like they really wanted to give us good service...we were there during a shift change and thanked them both.

Mini golf right downstairs!

This wasn't our first choice but we were very surprised by the value, the amenities and the comfort of the quaint room. Even though we had a less expensive, interior room with no windows we had a great room with kitchenette features, small living room and a jacuzzi in the bathroom. This would be enough but the 9 hole mini golf course that we could play over and over was the cherry on top. (For the record, we tied.)

Pre cruise stay

We had requested early check in and late check out but didn't get either. The resort is beautiful. Lots for kids to do and relaxing. Access to beach but no stores and only one restaurant. Beds very comfortable. Close to port and only $5 per person to shuttle there.

Great spot

The kids had a great time, lots of stuff for the little ones. Room was a great size. Very accomadating. Great stay

Clean but noisy and hostile

When I checked in I asked for a late check out. The person helping me made it feel like a negotiation when she eventually said "noon is the latest I can go." I appreciate her accommodating me, since I have small children who need to nap, but didn't appreciate the hostile tone. But to make matters worse, apparently no one communicated my late check out and I had no less than FOUR people banging on my door from 10am-11:30am when I finally gave up and left. The first two people were sort of polite about it but the third person, the housekeeping supervisor, banged on the door and yelled in a threatening manner that I did not indeed have late check out. I told him I would confirm with the front desk, although I don't understand why that was my job to do and why he couldn't do that (or why it wasn't communicated in the first place). I called the front desk and the front desk person was nice enough to tell me that my late check out wasn't put into the system but that it was fine and he would tell housekeeping. Unfortunately, no one told the maintenance man who then knocked on my door about 20 minutes later, but was nice and apologetic about not being aware that I was still there. Through all this I had the "Do Not Disturb" sign on my door and, needless to say, my kids got no nap. Another reason I would not stay at this hotel, and would never buy into the Holiday Inn Club Vacations, is the noise level. Why do bedrooms have windows that face the walkway, and the living room is connected to the front door that also faces the walkway? We all were woken up all night by people yelling outside our room and there was no escaping it. Additionally, I had requested a top floor or ground floor very quiet room for my kids and was accommodated with none of that. I understand those are just requests but it was annoying to be put in a second floor room next to the elevator. Additionally, the rooms are poorly soundproofed and we could hear people talking and opening dresser drawers all night. I did appreciate the cleanliness of the room. My husband appreciated all the amenities in the main building, but I didn't want to stick around that place long enough to use them.

Great hotel but guest service staff is poor

Hotel is great especially for families we loved our stay except for our interactions with guest services. Even when they were not busy they were rude answering questions about the area or how to get around the area. If you want a great place to stay with the family and are a ill figure it out on my own type this is the place. Seriously the hotel itself is great.

Average

Everything was nominal. Was not a mind blowing experience but met all of my needs.

Feel transported back to the 90's!

Aged décor, high pressure timeshare sales, 80's new wave on the speakers. Thankfully the high standard of comfortable Holiday Inn beds still applied to this place or I would have packed up and left. The late night staff on check-in was luke-warm on arrival at best where I was surprised to learn there was no housekeeping. This was not anywhere on the website or the reservation site. I went back later to double check. The reception person looked at me like I should know that because it's a "vacation resort". What she meant was it's a timeshare place, which I've never in my life stayed at before. The room was dark, old, and with lovely ancient carpet with god knows what in the under-padding. The only time I've had a Holiday Inn room this bad was when I found a hold out smoking room in Singapore. I can understand why they wouldn't want to update that room. This one was billed as an Executive Villa! Definitely nothing in that title reflected the dreary room I stayed in. Next day I had to go see a desk to get a parking garage paper. They offered me a free massage if I would listen to the 90 minute (I forget what they called it) but it equated to timeshare pitch. 5.5 hours later, starving, overheated and lightheaded I managed to escape. The most pleasant part of this stay was the ease of checkout. If your staying in the area for work, do yourself a favor and stay at the Holiday Inn in Titusville. Their staff is world class, warm and welcoming. The place is modern and clean and close to the highway to get anywhere you need to.

Great Room

We stayed in a 2 bedroom villa and had plenty of room for everyone in our party. It was nice having a full size kitchen where we could cook breakfast. we enjoyed the pool, game room and movie theater very much.