Frequently Asked Questions

What happened?
On August 26, 2011, Orange Lake Resorts closed on a transaction with Summer Bay Resorts, expanding the Orange Lake Resorts locations to Desert Club Resort in Las Vegas, Nevada, and Sunset Cove Resort in Marco Island, Florida.

Summer Bay Resorts Las Vegas Desert Club was renamed to Holiday Inn Club Vacations at Desert Club Resort earlier this year when it became a full member of Holiday Inn Club.

Last fall, we renamed Sunset Cove to Holiday Inn Club Vacations® Sunset Cove Resort.

>> What's Next

What’s Next for Our Resorts?
We have been working closely with your Homeowner Associations to maintain your resorts as prime vacation destinations. The Marco Island resort has been renamed to Holiday Inn Club Vacations Sunset Cove Resort and the Las Vegas to Holiday Inn Club Vacations at Desert Club Resort. Although the special Holiday Inn Club enrollment savings opportunity expired on June 30, 2012, we would still love for you to join our family. With our flexibility and generous member benefits, we give you so many more options to plan memorable vacations that work around you.

With membership, you will continue to enjoy access to RCI and many additional benefits including, but not limited to:

  • Book reservations at any Holiday Inn Club Member Resort.
  • Guarantee your Home Week or home resort at the resort you purchased, or choose to visit at a different time.
  • Enjoy access to both RCI Points and RCI Weeks resorts, and a higher trading power for your resort as a Club member.
  • Automatic enrollment as a Gold Elite Member in IHG® Rewards Club, the world’s largest hotel loyalty program. This gives you access to more than 4,500 IHG (InterContinental Hotels Group) hotels worldwide, merchandise from top retailers and once-in-a-lifetime experiences using transferred Club Points, which never expire in the program.
  • Use your Club Points for real-time airline reservations, cruises, championship golf at Orange Lake Resort, rental cars, spas, hot air balloon rides, adventure outfitters, resort amenities and more through our Club Partners program.
  • Receive secure access to our exclusive member website to view special offers and information about your ownership including Points statements and reservation confirmations, make payments, review member updates and book reservations.
  • POINTShield protection option for Club reservations, giving you the ability to cancel your reservation up to 48 hours in advance of your trip and receive 100% of your Club Points back.

What changes can I expect at my resort?
In addition to renaming/rebranding the properties as outlined above and completing the projects already approved in your HOA budget by your resorts’ Board of Directors, we will be making significant financial investments and improvements to the properties and their operations.

For Desert Club Resort:
Orange Lake Resorts has made notable resort improvements to enhance your Las Vegas vacation experiences while looking ahead to help attain our resort’s long-range financial goals. Improvements to date include:

  • Gold Mine Bar & Grill is now open and managed by resort operations.
  • The Marketplace is also now open and managed by resort operations.
  • Safety improvements and upgrades have begun including hard-wiring the smoke detectors and improving ADA physically accessible areas throughout the resort.
  • Recovery of unpaid maintenance fees has begun, further strengthening our Association’s finances.
  • Long-range financial planning has begun to ensure adequate upkeep of the resort and its amenities as we strive to maintain our new RCI Gold Crown status.

Renovations

We have begun renovating 138 units including 96 two bedroom-units and 42 one-bedroom units located in Buildings 3, 7, 9 and 20 as shown below. Each unit will receive new kitchen cabinets, stove, refrigerator, microwave and dishwasher. New upholstery items include sofa and lounge chair in the living area and chairs and ottoman in bedrooms. Other items include new televisions, end and coffee tables, bed headboards, nightstands and dressers.

These renovations are scheduled to run through the end of 2012 and result in minimal disruption to operations of the resort during this time.

For Sunset Cove Resort:
We are investing our own funds to make significant improvements to all units to enable them to become part our luxury Signature Collection product. This exclusive, high-end product affords you and your guests an elevated level of elegance and service that focuses on every element of your experience. Scheduled villa improvements include:

  • In the kitchens:
    • Adding granite countertops
    • Installing stainless steel appliances
    • Installing tile backsplashes
  • Upgrading all patio furniture
  • Replacing tile floors in living area
  • Safety improvements, including hard-wiring smoke detectors for added protection

Additionally, because your resort is designated as part of The Registry Collection® program by RCI, you will have the opportunity to become a member of the program through Holiday Inn Club.

Resort Updates Complete

Does RCI know about this?
RCI is fully informed and has offered their complete cooperation.

Where do I send my scheduled payments now?
Effective August 26, 2011, please send current and outstanding scheduled maintenance payments to Capital Management Maintenance, P.O. Box 1315, Charlotte, NC 28201-1315. Be sure to indicate your name and account number as it appears on your account statement. If you made any recent account payments, they will be automatically forwarded and applied to your account. A letter from Capital Management has been sent to all owners important contact information for managing these payments.

If you need to speak to an agent, please call Orange Lake Capital Management at
(866) 910-9767 (in U.S.) or (407) 477-7101 (outside U.S.).

>> Holiday Inn Club Membership & Benefits

By choosing to join Holiday Inn Club, what new benefits will I receive?
As a Holiday Inn Club member, you’ll enjoy the freedom and flexibility to vacation on your terms at top family vacation destinations. Club Member Resorts are located in Orlando and Panama City Beach, FL, Brownsville, VT, Gatlinburg, TN, Myrtle Beach, SC and Lake Geneva, WI, plus your resorts in Las Vegas, NV and Marco Island, FL.

Here are just a few Club member benefits:

  • Book reservations at any Holiday Inn Club Member Resort.
  • Guarantee your Home Week or home resort at the resort you purchased, or choose to visit at a different time.
  • Enjoy access to both RCI Points and RCI Weeks resorts, and a higher trading power for your resort as a Club member.
  • Automatic enrollment as a Gold Elite Member in IHG® Rewards Club, the world’s largest hotel loyalty program. This gives you access to more than 4,500 IHG (InterContinental Hotels Group) hotels worldwide, merchandise from top retailers and once-in-a-lifetime experiences using transferred Club Points, which never expire in the program.
  • Use your Club Points for real-time airline reservations, cruises, championship golf at Orange Lake Resort, rental cars, spas, hot air balloon rides, adventure outfitters, resort amenities and more through our Club Partners program.
  • Receive secure access to our exclusive member website to view special offers and information about your ownership including Points statements and reservation confirmations, make payments, review member updates and book reservations.
  • POINTShield protection option for Club reservations, giving you the ability to cancel your reservation up to 48 hours in advance of your trip and receive 100% of your Club Points back.

As a member of Holiday Inn Club, will I continue to have access to other RCI features, such as their Last Call and Extra Vacations programs?
Yes, you will continue to have access to all RCI features that you currently enjoy. Plus, you will have access to our MaxTime program, which provides members deeply discounted savings opportunities using their Club Points for last-minute travel to Club Member Resorts.

>> How does this affect my ownership

How does the acquisition by Orange Lake Resorts of the remaining inventory and management contracts from our resorts further impact me and my ownership?

Before we can provide you more information, please select your ownership type from the list below to be taken to the appropriate information that follows.

  • Las Vegas RCI Weeks Member – Owner calls the resort directly to book all reservations. When using a week in RCI, owner first calls the resort directly which then deposits an equivalent week into the owner’s RCI account. The owner then calls RCI to book the reservation and exchange within the RCI Weeks program.
  • Las Vegas RCI Points Member – Owner calls RCI directly to transact for one night or more. All reservation needs, including returning to Home Resort, are handled by RCI.
  • Las Vegas Crown Club Member – As of December 31, 2011, your Crown Club Membership has expired and your ownership reverted to Traditional status.
  • Las Vegas Traditional Owner – Owner is not affiliated with RCI Weeks/Points/Crown Club or any other outside exchange network. Owner must book reservations to Home Resort directly through the resort (HOA rules apply).
  • Marco Island Traditional Owner– Reservation is automatically booked by the resort on behalf of owner for the same week at his or her Home Resort each year. Members of The Registry Collection program also have the option to book reservations through the program.
  • Marco Island Crown Club Member – As of December 31, 2011, your Crown Club Membership has expired and your ownership reverted to Traditional status.

>> Las Vegas RCI WEEKS MEMBER

How do the Holiday Inn Club benefits differ from those I have now?
Click here to compare your benefits.

Effective August 26, 2011, who should I call to make reservations?
Your reservation process remains the same. You may continue to call (877) 642-5060 or (702) 731-6100 for your ongoing vacation needs.

I have already reserved my vacation through RCI and want to change it. What should I do?
If you have made a reservation directly with RCI, you should continue to call them for any changes to that reservation.

When can I join the Club?
Although the special Holiday Inn Club enrollment savings opportunity expired on June 30, 2012, we would still love for you to join our family. With our flexibility and generous member benefits, we give you so many more options to plan memorable vacations that work around you. Call (888) 213-9990 today to learn more.

>> Las Vegas RCI POINTS MEMBER

How do the Holiday Inn Club benefits differ from those I have now?
Click here to compare your benefits.

Effective August 26, 2011, who should I call to make reservations?
Your reservation process remains the same. You may continue to call RCI POINTS directly at (877) 968-7476 for your ongoing vacation needs.

I have already reserved my 2012 vacation through RCI and want to change it. What should I do?
If you have made a reservation directly with RCI, you should continue to call them for any changes to that reservation

When can I join the Club?
Although the special Holiday Inn Club enrollment savings opportunity expired on June 30, 2012, we would still love for you to join our family. With our flexibility and generous member benefits, we give you so many more options to plan memorable vacations that work around you. Call (888) 213-9990 today to learn more.

>> Las Vegas CROWN CLUB MEMBER

Effective midnight December 31, 2011, your Crown Club Membership expired and your ownership reverted to Traditional status. You should have already received a communication from Summer Bay informing you that as of January 1, 2012, Summer Bay Resorts Crown Club LLC will no longer offer Desert Club and Sunset Cove membership under the Crown Club Access Benefit Program.

How do the Holiday Inn Club benefits differ from those I have now?
Click here to compare your benefits.

Effective August 26, 2011, who should I call to make reservations?
For ongoing Crown Club reservations and related services through the end of 2011, you may continue to call Crown Club at (866) 686-4727 or (314) 558-6165.

I have already reserved my vacation through RCI and want to change it. What should I do?
If you have made a reservation directly with RCI, you should continue to call them for any changes to that reservation.

When can I join the Club?
Although the special Holiday Inn Club enrollment savings opportunity expired on June 30, 2012, we would still love for you to join our family. With our flexibility and generous member benefits, we give you so many more options to plan memorable vacations that work around you. Call (888) 213-9990 today to learn more.

Click here to see the Benefit Comparison Overview.

>> Las Vegas TRADITIONAL OWNER

How do the Holiday Inn Club benefits differ from those I have now?
Click here to compare your benefits.

Effective August 26, 2011, who should I call to make reservations?
Your reservation process remains the same. You may continue to call (877) 642-5060 or (702) 731-6100 for your ongoing vacation needs.

When can I join the Club?
Although the special Holiday Inn Club enrollment savings opportunity expired on June 30, 2012, we would still love for you to join our family. With our flexibility and generous member benefits, we give you so many more options to plan memorable vacations that work around you. Call (888) 213-9990 today to learn more.

>> Marco Island TRADITIONAL OWNER

How do the Holiday Inn Club benefits differ from those I have now?
Click here to compare your benefits.

Effective August 26, 2011, who should I call to make reservations?
You may call the resort directly and speak to the general manager, or any member of the resort team at (239) 393-3460.

I have already reserved my vacation through The Registry Collection® program with RCI and want to change it. What should I do?
If you have made a reservation directly with The Registry Collection program, you should continue to call them for any changes to that reservation.

When can I join the Club?
Although the special Holiday Inn Club enrollment savings opportunity expired on June 30, 2012, we would still love for you to join our family. With our flexibility and generous member benefits, we give you so many more options to plan memorable vacations that work around you. Call (888) 415-2165 today to learn more.

>> Marco Island CROWN CLUB MEMBER

You should have already received a communication from Summer Bay informing you that as of January 1, 2012, Summer Bay Resorts Crown Club LLC will no longer offer Desert Club and Sunset Cove membership under the Crown Club Access Benefit Program.

How do the Holiday Inn Club benefits differ from those I have now?
Click here to compare your benefits.

Effective August 26, 2011, who should I call to make reservations?
For ongoing Crown Club reservations and related services through the end of 2011, you may continue to call Crown Club at (866) 686-4727 or (314) 558-6165.

I have already reserved my vacation through RCI and want to change it. What should I do?
If you have made a reservation directly with RCI, you should continue to call them for any changes to that reservation.

When can I join the Club?
Although the special Holiday Inn Club enrollment savings opportunity expired on June 30, 2012, we would still love for you to join our family. With our flexibility and generous member benefits, we give you so many more options to plan memorable vacations that work around you. Call (888) 415-2165 today to learn more.

Click here to see the Benefit Comparison Overview.

 
 

Updated July 2, 2012