We understand you may have questions around the re-opening process of our resort network. To provide more information around this process, please see some frequently asked questions listed below. Our team will keep this page updated as we continue to move forward.
Last updated Friday, August 7th, 2020 to reflect updated traveler restriction information:
When is Holiday Inn Club Vacations re-opening its resort network?
After following a staggered re-opening process, our entire resort network is now open. For information on available amenities at each resort, please visit our Resort Updates page.
Are there any travel restrictions regarding certain Holiday Inn Club Vacations resorts?
Before leaving their personal residence, all travelers should check if their local government has issued restrictions or guidance regarding travel (and return from travel).
Additionally, we will follow any government-issued order or directive placed on travelers entering the states and counties of our resorts. Please see the information below for travel restrictions issued by local governments where some of our resorts are located.
Effective Aug. 1, all Massachusetts visitors (unless exempt, see details below) must 1.) complete the Massachusetts Travel Form, and 2.) self-quarantine for 14 days upon arrival or produce a negative COVID-19 test result that has been administered up to 72-hours prior to arrival in Massachusetts.
Travelers from lower risk states, as defined by the Massachusetts Department of Public Health (see list here), are exempt from this requirement. Additional exemptions include transitory travel, individuals commuting for work or school, patients seeking medical treatment, military personnel and workers providing critical infrastructure services.
Per Gov. Steve Sisolak, any individual that has tested positive for COVID-19 or has been in contact with an individual who tested positive, shall self-quarantine for a minimum of two weeks or until a negative test result has been received.
Because of state government orders, travelers visiting our Mount Ascutney Resort in Brownsville, Vermont may be subject to quarantine restrictions.
Travel is allowed without quarantine restrictions to and from counties across New England, New York, New Jersey, Pennsylvania, Delaware, Maryland, Washington, D.C., Virginia, West Virginia and Ohio with 400 or fewer active cases of COVID-19 per one million residents if the traveler comes directly to Vermont via their personal vehicle. This follows guidance issued by the Secretary of the Agency of Commerce and Community Development (ACCD) – please see which counties meet this criteria here.
Travelers, including Vermont residents, that visit the resort from a quarantine-required county must quarantine for 14 days upon entrance into Vermont or quarantine for at least seven days upon entrance into Vermont and receive a negative COVID-19 test.
- If driving directly from their home via a personal vehicle, these travelers may complete either 1.) a 14-day quarantine, or 2.) a 7-day quarantine followed by a negative test in their home state.
- If arriving to Vermont via public transportation (such as a plane, train or bus) or from further than a direct car ride would allow, these travelers may complete either 1.) a 14-day quarantine or 2.) a 7-day quarantine followed by a negative test in a Vermont lodging establishment or with friends and family (travelers must stay in their quarantine location for the duration of quarantine other than to travel to and from a test site).
Upon arrival at the resort, owners and guests must sign a document that attests 1.) all quarantine requirements have been met, 2.) the traveler is arriving from a county with similar active COVID-19 caseload per ACCD, 3.) the traveler is an essential or authorized worker, or 4.) the traveler is a Vermont resident. The Certificate of Compliance also certifies that you have not had close contact within the past 14 days with a person confirmed to have COVID-19, and that you do not currently, or in the past 24 hours, had any of the symptoms described in the Certificate. Please see the state’s Certificate of Compliance here.
Per the State of Vermont, we must obtain a Certificate of Compliance from each guest who will attest to certain travel requirements and health questions. We expect families to make informed decisions to protect themselves and others. Additionally, we are unable to advise how the state of Vermont or the Vermont Health Department may implement action on investigation and compliance.
Out-of-state travelers should register with Sara Alert to get daily reminders via text, email or phone from the Vermont Department of Health (if not already enrolled).
The Walworth County Division of Public Health may require in-state and out-of-state travelers to self-quarantine for 14 days after entering the county.
Will I be required to wear a mask while visiting a resort?
Yes, we are requiring all owners and guests to wear a face mask or covering when in public spaces at all our resorts. Exemptions to this requirement include:
- Children under the age of 7
- Individuals with a medical condition, mental health condition, or disability that prevent them from wearing a face covering
- Individuals with established religious beliefs that prevent them from wearing an appropriate face covering
Our team members will be reminding those without face masks of this requirement, and we will have complimentary masks on hand for anyone who needs them. Please note that state or local government orders may result in different face mask requirements at some of our resorts. If this occurs, details around the government-issued mask mandate will be clearly displayed at the resort.
I have a reservation at a resort that is scheduled to re-open, but the resort will still be closed at the start date of my reservation. Will my reservation be automatically modified?
We recognize that a resort’s re-opening date may interfere with your existing reservation and apologize for this inconvenience.
We will not automatically change dates on any upcoming reservations. If you still plan on visiting the resort, you must call our Owner Support teams to modify your reservation dates. Please use one of the numbers below:
- (877) 606-2582 – Club members
- (888) 657-3529 – Non-Club member owners
If you do not connect with our teams to modify the dates, your reservation will be automatically canceled prior to your arrival date.
Why are some resorts unavailable for summer bookings through the member website?
Our team is assessing the current occupancy levels at some locations to ensure the number of guests and owners at our resorts at any given time aligns with our new safety and distancing measures. If you are still interested in booking a resort that is unavailable online, please connect with our team by calling (877) 606-2582.
I have a reservation at a resort that is re-opening but cannot travel and need to cancel it. How can I cancel my reservation?
Club members may cancel a reservation by calling (877) 606-2582. If you are not a Club member and need assistance with an upcoming reservation, you can connect with our teams at one of the numbers below:
- (888) 657-3529 – Non-Club member owners
- (844) 428-7829 – IHG resort guests
- (800) 353-1966 – Vacation package guests
When resorts re-open, what changes can guests and owners expect?
We’ve developed a program, Safe Travels, that “checks the boxes” on the higher safety and cleanliness standards to deliver trusted stays for our guests and owners. Safe Travels brings many new and enhanced practices to the resorts that provide an extra level of cleanliness and sanitization, along with responsible spacing and distancing. Additionally, the program empowers all individuals – guests, owners and team members – to do their part to stay safe.
If you’re interested in learning more about Safe Travels and the resort-level implementations, please visit our Safe Travels Checklist.
Amenities or certain public areas at re-opened resorts may be closed or restricted to comply with local guidelines and company standards. You can find the latest information and updates on resorts and various amenities at our Resort & Amenities Updates page. This page will be frequently updated, so we encourage you to visit it regularly.
Why are maintenance fees collected while resorts are closed?
Maintenance fees are based on a resort’s annual budget, which considers all expenses associated with operating and preserving the property, and approved by the Homeowners’ Association (HOA) Board of Directors. Even if a resort is closed, there are many expenses that continue to be incurred, such as property taxes, maintenance of common areas like the grounds and pools, insurance, security and utilities.
Additionally, our teams have used this unexpected resort closure period to complete various maintenance and deep cleaning projects that would be difficult to execute (or require more resources) if guests and owners were on property. This ensures the resort will be even better prepared to welcome guests and owners once it re-opens.
If there is a surplus of funds at the end of the year, your HOA Board of Directors will determine how to use funds in a manner that will best serve the interest of all owners and the resort.